Everything You Need to Know About AI Chatbots

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Artificial intelligence is changing the way we search for things online and communicate with others. In fact, by 2020, almost 25% of all customer service operations are expected to rely on artificial intelligence.

AI powered-chatbots is probably one of the best examples of this. With the help of machine learning, they can communicate with users in a natural way. Based on the interactions, they even can improve their responses.

How Are AI-Powered Chatbots Beneficial For Businesses?

This technology can help you with customer service, lead generation, and more. Let’s take a look at the benefits you can get from AI-powered chatbots.

1. Handle Customer Queries Seamlessly

Using AI chatbots is like putting your customer support department on autopilot. Whether it’s day or night, you can be available for your customers. 

You don’t have to hire more employees to provide customer service around the clock. Instead, you can let intelligent bots tackle customer queries, even when you’re away.

The best part is that it cuts down on waiting time considerably. Your customers don’t have to wait till your customer service representatives are available. Bots can give instantaneous replies. In case they require personal assistance, then the chatbot can connect them with a customer service representative.

2. Generate More Leads

Chatbots are mainly associated with customer service and support. However, AI chatbots can do a lot more. They are also great at helping businesses find new leads.

AI-based chatbots can find out more about what a customer wants by asking them a series of questions. Once they’ve identified the customer’s preferences, they can showcase products or offers that may interest them. This increases the likelihood of them making a purchase.

Challenges of Using AI Chatbots

We’ve discussed some of the benefits of using AI chatbots. But what are the challenges associated with them? Let’s take a look.

1. Security Concerns

AI chatbots collect sensitive customer data to understand their behavior. So, it’s important to ensure that all the data remains private. 

If a hacker breaks into the system, important information could be compromised. This data can be misused or leaked. This, in turn, can damage your brand’s reputation.

2. Adding Multiple Languages 

If your target audience is multilingual, you can’t just rely on a chatbot that communicates in English. Creating a vernacular AI chatbot can be a time-consuming task. To create one, you may need to hire translators.

However, a direct translation won’t help. You need to be aware of cultural nuances to ensure you don’t end up offending your target audience. It may not seem like an important thing. But if you get it wrong, you could end up damaging your reputation.

Check out the infographic created by team Shane Barker below for more information on chatbots.